Certificate in Customer Service and Computer Operations

Certificate in Customer Service and Computer Operations Detailed Overview

Learn expert communication skills combined with modern computer operations for corporate offices, reception desks, and client-facing roles. Our program integrates highly structured theoretical classes with intensive physical skills training to prepare you for the workforce.

Course Highlights

• Dual Skillset: Combines soft skills (communication) with hard skills (IT).
• Corporate Ready: Prepares you for modern office environments.
• Practical Tech: Master Microsoft Office, email etiquette, and CRM basics.

Modules and Practical Skills

Below is a snapshot of the key topics you will explore:

• Principles of Excellent Customer Service & Conflict Resolution
• Professional Telephone & Email Etiquette
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Basic Data Entry and CRM Navigation

Course Structure & Assessment

Interactive communication workshops mixed with practical computer lab assignments.

Course Summary